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# IFTAS Connect Moderator Community Shared Vocabulary
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Creating a common lexicon through translation helps decentralised social media moderators globally by fostering consistent understanding. This enhances communication, promotes fairness, and strengthens safety practices across communities, ensuring guidance is clear and culturally relevant.
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Acceptable Use Policy
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The set of conditions and limitations governing use of a digital service that an end user must agree to as a condition of use.
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May also apply to business customers, who may also agree to pass such obligations downstream to end users.
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Generally written in plain and concrete language (compared to legal language used in terms of service) and may also be called rules, community guidelines, or content policies).
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Account Takeover
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The scenario where an unauthorized user gains control of a user account, through means such as hacking, phishing or buying leaked credentials
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Astroturfing
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Organized activity intended to create the deceptive appearance of broad, authentic grassroots support or opposition to a given cause or organization, when in reality the activity is being motivated, funded or coordinated by a single or small number of obscured sources.
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Service Abuse
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Use of a network, product or service in a way that violates the provider’s terms of service, community guidelines, or other rules, generally because it creates or increases the risk of harm to a person or group or tends to undermine the purpose, function or quality of the service.
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# Introduction
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As the Trust and Safety field grows — in significance, complexity, and
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number of practitioners — there is a corresponding value to ensuring a
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common understanding exists of key terms used by the people who work
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to keep users of digital services safe. Although companies have long used
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combinations of people, processes, and technology to address content- and
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conduct-related risks, this field, following the trajectory of other technology
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specializations like cybersecurity and privacy, has reached a critical point
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where it has begun to formalize, mature, and achieve self-awareness.
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Important discussions are happening all around the world, in homes, schools,
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businesses, and at all levels of government, about what Trust and Safety
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should look like to best serve societies and their evolving relationships to the
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internet. But meaningful discussion has at times been limited by the lack of a
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shared vocabulary.
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Over the past year, the Digital Trust & Safety Partnership (DTSP) has been
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working to develop the first industry glossary of Trust and Safety terms.
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Following a public consultation, in which DTSP received valuable input from
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stakeholders including academic organizations, industry partners, regulators,
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and others from around the world, we are releasing the first edition of the
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glossary.
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Led by DTSP co-founder Alex Feerst, this glossary has the following
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objectives:
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1. Aid the professionalization of the field and support nascent Trust and
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Safety teams as they build out their operations;
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2. Support the adoption of agreed interpretations of critical terms used
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across the industry; and
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3. Facilitate informed dialogue between industry, policymakers, regulators,
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and the wider public.
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The goal for this first edition has been to describe how key terms are used by
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practitioners in industry. These are not legal definitions, and their publication
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does not imply that every DTSP partner company fully agrees with every term
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as defined here.
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